F.A.Q.

The people of Timor-Leste are very hospitable and friendly. This is reflected in survey data collected by The Ministry of Tourism and The Asia Foundation in 2014, which revealed that 84% of travellers surveyed rated personal safety and security as either 'good' or 'very good'. The official advice of the Australian Government's Dept of Foreign Affairs and Trade is to exercise a high degree of caution when travelling in Timor-Leste (01/01/2020). This includes paying close attention to your personal security at all times and monitoring the media about possible new safety or security risks. Your safety is our primary concern at Timor Unearthed. You will have peace of mind travelling with experienced guides who know the country well and have reliable contacts throughout Timor-Leste. We have thorough risk management strategies and procedures in place in the unlikely case of an emergency. Read more about our commitment to safe travel.

We operate travel programs in Timor-Leste all year round. December-April is wet season, which means access to very remote areas may be restricted due to road conditions. We strategically plan our travel program activities and the locations we visit to best fit the season.

All our immersion programs are facilitated by very experienced senior tour guides. We also will have several junior tour guide staff who will be on the program as an opportunity to recieve training and mentorship from our senior staff. All our staff have received training opportunities in safe driving, workplace health and safety, first aid, child protection, sustainable travel and tour guide skills. On the immersion you will have 24/7 support from the Timor Unearthed management team. Find out more about our team!

Typically, all locations we travel to have good phone and internet connection. It is generally possible to call home or access the internet. We can provide your group leader with a local sim card to use for the duration of the program. We encourage all students to take a break from technology and not use their phones while in Timor-Leste.

While in Timor-Leste you can expect to eat local food which includes rice, beans, vegetables, beef and chicken. In Dili, we also dine at restaurants that provide Western meals. All our restaurants are selected considering on food safey and hygiene practices. In the past we have catered for students with nut allergies, seafood allergies, and vegan/vegetarian dietary requirements. We provide all clean drinking water in water dispensors for the duration of the program.

In preparation for the immersion our management team will work with your schools program coordinator to design the itinerary and activities to focus on group learning objectives. We include a pre-departure information booklet and a pre-departure information session with teachers, parents and students to ensure everyone is prepared for the immersion. We can even assist with flight bookings and have a partnership with an experienced travel agency managing group flight bookings to Timor-Leste. When you arrive in Timor-Leste we conduct a pre-departure session with everyone involved on the immersion program including Timor Unearthed staff and your school group. We understand that prepartion for an immersion program can be time-consuming and at times overwhelming! We aim to make things as easy as possible and provide on-going support to the school via phone and email leading up to departure.

Timor Unearthed programs are guided by the communities we partner with. We conduct regular stakeholder engagement meetings, provide training and suppor. We hold a memorandum of understanding (MoU) with our homestay community. Our homestay families have received training in child protection, food safety, hospitality and have participated in homestay exchanges with other programs in Timor-Leste. Our families are very welcoming and open to sharing their community and lifestyle with students. They take a lot of pride in their culture and history and this experience is a great opportunity to share this with the global community. They understand this is an educational experience for students. Most people in the village are subsistence farmers and do not have any other source of income other than selling coffee and produce at local markets. This experience offers families an alternative source of income through sustainable tourism and share their culture. We provide regular consultation and review sessions with our host families to ensure our homestay experience is positive for all involved. Our homestay coordinator, Norberto, is a local to the village and assists in facilitating our homestay experiences. We have always recieved positive feedback from our homestay community.

We always select accommodation facilities that are safe and hygenic. During the program, bathroom facilities will include mandi (bucket) style showers with cold water, and squat toilets. Some accommodation facilities may have western toilets and hot water.